Frequently Asked Questions
Everything you need to know about creating your perfect living space.
What is the typical shipping timeframe for furniture items?
Standard shipping for smaller home decor items takes 3-5 business days. For larger furniture pieces, please allow 7-14 business days as these require specialized freight handling to ensure they arrive in perfect condition.
Do you offer a return policy if the item doesn't fit my space?
Yes, Hydeaway Shop offers a 30-day return policy on most items. Products must be in their original packaging and unassembled. Please note that a restocking fee may apply for oversized furniture returns.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to our carrier's website so you can monitor your delivery in real-time.
Are your materials sustainably sourced?
We prioritize quality and ethics. Many of our collections feature FSC-certified wood, organic textiles, and recycled materials. Specific sustainability details can be found on each individual product page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Shop Pay and Affirm for larger home investments.
What should I do if my item arrives damaged?
We take great care in packaging, but if an item arrives damaged, please contact our support team within 48 hours of delivery with photos of the damage and your order number for a priority replacement.